Privacy Policy

Privacy Policy
We are committed to protecting your personal data and being transparent about how we use it. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.
Who We Are
parks.club is a service provided by Cabin Comms. We deliver broadband and connectivity services to park homes and holiday parks across the UK.
For the purposes of data protection law, Cabin Comms acts as the data controller for all personal information collected through this website and through our service signup process. This means we are responsible for deciding how and why your personal data is used, and for ensuring it is handled lawfully and securely.
If you have any questions about how your data is managed, please do not hesitate to get in touch using the contact details provided at the end of this policy.
Service Provider
parks.club by Cabin Comms
Role
Data Controller under UK data protection law
Scope
Website and service signup data
What Information We Collect
In order to deliver and manage your service effectively, we may collect and process a range of personal information. Below is an overview of the categories of data we typically gather.
Identity Details
Your full name, used to identify your account and personalise communications.
Contact Information
Your email address and phone number, so we can keep you informed and respond to queries.
Installation Address
Your plot or property address, needed to arrange installation and deliver your service.
Service Communications
Records of contact and service-related correspondence for account management purposes.
Payment setup is handled securely through our Direct Debit provider. We do not store your full bank details directly through parks.club.
How We Use Your Information
We use the personal information we collect solely for legitimate purposes related to delivering and improving your service. We do not use your data for any purpose that would be incompatible with the reason it was originally provided.
1
Set Up & Manage Your Service
Creating and maintaining your account from the moment you sign up.
2
Arrange Installation & Support
Coordinating engineers and technical teams to get you connected and resolve any issues.
3
Account Communications
Keeping you informed about your service, including updates, changes, and important notices.
4
Process Payments
Administering and reconciling payments to keep your account in good order.
5
Improve Service Delivery
Using aggregated insights to enhance the quality and reliability of what we offer.
Payments
Secure Direct Debit via GoCardless
Direct Debit payments are set up and processed securely through GoCardless, a trusted and regulated payment provider. GoCardless handles the technical and compliance requirements of the Direct Debit scheme on our behalf.
When you proceed with payment setup, the relevant personal information required to create and administer your Direct Debit mandate will be shared with GoCardless for that specific purpose.
Your Payment Data is Protected
GoCardless operates under its own privacy policy and is fully compliant with applicable data protection legislation. We only share the minimum information necessary to complete your payment setup.
We do not store your full bank account details within the parks.club platform. Your financial information is managed within GoCardless's secure, regulated environment at all times.
Regulated Provider
Encrypted & Secure
Sharing Your Information
We only share your personal data where it is strictly necessary for the operation and delivery of your service. We do not sell, trade, or transfer your personal data to third parties for commercial purposes.
Payment Providers
Such as GoCardless, for setting up and processing your Direct Debit mandate.
Installation Teams
Engineers and technical staff who need your address and contact details to carry out installation and maintenance.
Service Management Systems
Support platforms and tools used to manage your account and resolve service issues efficiently.
Professional Advisers
Legal, financial, or compliance advisers, where required by law or legitimate business necessity.
We do not sell your personal data. Any third parties we work with are bound by appropriate data protection obligations.
Data Retention
We keep personal data only for as long as it is reasonably necessary, taking into account the purposes for which it was originally collected. We do not retain information indefinitely, and we review our data holdings on an ongoing basis.
The key reasons we may need to retain your information include:
Service Delivery
Maintaining your account and supporting your ongoing service.
Legal Compliance
Meeting obligations under applicable laws and regulations.
Account Administration
Managing billing, queries, and account history.
Record Keeping
Maintaining accurate records for audit and dispute resolution purposes.
Your Rights
Under UK data protection law, you have a number of important rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where there is no compelling reason for us to keep it.
Right to Object
Object to certain types of processing, including where we rely on legitimate interests.
Right to Restriction
Ask us to restrict how we use your data in certain circumstances.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within the timeframes required by law.
Data Security
Protecting the personal data we hold is a responsibility we take seriously. We have put in place a range of technical and organisational measures designed to safeguard your information against unauthorised access, accidental loss, misuse, or unlawful disclosure.
While no system can be entirely immune to risk, we continuously review and update our security practices to reflect evolving best practice and the nature of the data we process. Our approach to security is proportionate to the sensitivity of the information we hold.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will take prompt action in accordance with our legal obligations.
🔒 Access Controls
Limiting access to personal data to authorised personnel only.
🛡️ Secure Systems
Using trusted, well-maintained platforms and infrastructure.
🔄 Ongoing Review
Regularly assessing and updating our security practices.
Marketing Communications
Service Communications
From time to time, we will contact you in connection with your account. This may include information about your service, upcoming maintenance, billing notices, or other matters relevant to your relationship with parks.club. These communications are a necessary part of managing your account and do not require your separate consent.
Marketing Messages
We will not send you promotional or marketing communications unless we are legally entitled to do so, or you have explicitly agreed to receive them. You will always have a clear and easy way to opt out of any marketing messages we send.
No Spam
Opt-Out Always Available
Contact Us
If you have any questions about this Privacy Policy, how your personal data is used, or you wish to exercise any of your data protection rights, we would be happy to hear from you. Please get in touch using the details below and we will respond as promptly as possible.
📧 Email Us
[INSERT EMAIL]
🌐 Our Website
parks.club — provided by Cabin Comms
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically. Continued use of our service following any updates constitutes acceptance of the revised policy.